Canterbury District Health Board

System Administrator/Analyst, Canterbury District Health Board 2015-Present

University of Canterbury

Lecturer (Fixed term), Information systems, University of Canterbury 2011-Present

Key responsibilities

• Lecturer for INFO393: Information Systems Project Management
• Lecturer for INFO233: Foundations of E-Commerce and its successor course, INFO253: Internet business and technology.
• Prepare, deliver and appropriately assess these courses.
• Design and develop an effective and relevant curriculum and course.
• Contribute to administration duties for the courses.
• Contribute to the development and incorporation of e-learning and information technologies in the teaching programme.
• Act as contact person for enquiries specific to the course and be available to students for discussion.
• Be available to students for academic and career advice and support.

Achievements

• Prepared and delivered weekly lectures and tutorials in topics including e-commerce systems development (SDLC and Agile), web software and hardware, search engine optimisation, social networks and communities, and the internet security environment.
• Wrote and marked exam questions.
• Developed course materials including presentations and lecture notes.
• Performed course administrative tasks including administration of the course Moodle (Learning Management System) site.

Tutor (Teaching assistant), Information systems 2010-present

Key responsibilities

• Tutor for ACIS123: Information Systems and Technology, INFO243: Accounting Information Systems, INFO333: E-Business Systems: Design, Management and Security, INFO313: Information Systems Project Management and its successor course, INFO393: Information Systems Project Management.
• Preparing tutorial and lab materials.
• Teaching tutorial and lab sessions.

Achievements

• Prepared and lead tutorials in project management, including a semester long project case study assessment.
• Prepared lab materials and taught labs in LAN administration, active directory, security, web servers and application deployment.
• Lead computer lab based tutorials in accounting information systems (Xero and MYOB) and Microsoft Office.
• Wrote, supervised and marked practical lab tests.
• Marked formal examinations.

Business Analyst, Project Management Office, University of Canterbury 2014-2015

Key responsibilities

• Responsible for developing a business case to replace the identity management system.
• Establish and maintain relationships with university stakeholders to ensure a high level of communication and engagement.
• Identify elicit and document business requirements, issues, and required decisions.
• Ensure that the university is represented effectively within the project via the sponsor, stakeholders and user reference groups to ensure the balance of people, process and technology is achieved.

Achievements

• Delivered a clear, compelling business case document.
• Self-managed the project while awaiting the appointment of s senior project manager.
• Established relationships with stakeholders, ranging from IT staff and managers, key users to members of the senior management team.

Technical Analyst and Subject Matter Expert, PMO 2012-2014

Key responsibilities

• Work as part of a cross functional agile team to deliver a new web-based student management solution for the University of Canterbury.
• Offer first-hand knowledge that can be shared with others to improve knowledge exchange and transfer.
• Participate in business modelling and requirements definition by articulating best practice relating to financial processes.
• Identified business requirements and configure and implemented solutions to meet the business needs of the University.
• Determine and support the implementation of revised business policy.
• Participate in testing, defining cases, executing tests and reviewing results.
• Define and document the knowledge, skills and abilities required for practitioners to perform responsibilities in the changed environment.
• Support training activity.
• Participate in business transformation definition and subsequent activities.
• Resolve business issues relating to business rule execution.
• Cultivate and maintain effective working relationships with a variety of stakeholders, including end-users, project managers, IT staff and senior staff members.
• Ensure the new student management system is designed and configured properly for each release of functionality.

Achievements

• Stepped into Technical Analyst role to supplement that of Subject Matter Expert.
• Worked as part of an Agile team to deliver phase one of myUC project using the Scrum framework.
• Liaised with stakeholders from Financial Services to elicit their requirements, keep them informed on progress and engage with them to ensure their continued support.
• Wrote test cases using the Gherkin language.
• Helped to coordinate and execute regression testing.
• Configured SITS:vision, including tasking, e:Vision pages, SRL and fees and payments functionality
• Worked with consultants from the vendor to learn the SITS:vision system and Identify technical solutions for business problems.
• Delivered in-house training to the project team on Gherkin, knowledge management and use of the Confluence Wiki.
• Produced process maps to illustrate new business processes.
• Wrote comprehensive documentation identifying how the systems was configured and why decisions had been made. Included detailed diagrams.
• Managed updating of customised HTML files during system upgrade, including identifying changed files, merging customised files with upgraded versions and organising the release of files to live systems.
• Wrote SQL queries to check for duplicate student records.
• Used Microsoft Visual Studio 2013 for code editing, writing test scripts and source control.
• Used Team Foundation Server to self-organise Scrum teams.

System Administrator/Business Analyst, Financial Services 2005-2010

Key responsibilities

• Set up, maintenance and review of the financial systems including relevant configuration documentation.
• Planning and management of financial system environments.
• Managing queues and scheduled tasks.
• Set up and maintenance of standard letters and other financial system documents.
• Monitoring and analysis of performance of financial systems.
• Performing and monitoring interface functions ensuring complete data transfers between systems.
• Manage user accounts so that financial systems are available to authorised users as required.
• Analyse and improve current finance administration processes to enhance service delivery and performance.
• Listen to users problems and issues with finance system, identification and analysis of issues and implementation of solutions.
• Analyse, plan and implement developments in finance systems to reduce manual processes.
• Analyse, plan and implement new finance system functions.
• Advise and train staff for the secure operation of financial systems; review and update policies and procedures as required.
• Work with other systems areas, in particular Student Administration, Human Resources and Information Technology, to co-ordinate systems developments and process improvements.
• Perform financial month end and year end close offs.
• Control opening of new finance codes to ensure code policies maintained.
• Integration of finance systems with accounting operations to ensure efficient processes in place.
• Upgrade management including deployment and testing of weekly patches and major upgrades.
• Development of test schedules and coordinating testing with other members of the System Support group.
• Ensure documentation is updated after upgrades are applied.

Achievements

• Configured and implemented the contracts module in Jade student management system.
• Coordinated, configured and migrated data for re-implementation of SpendVision (SaaS transaction management platform).
• Assessed online HR/Payroll portal to establish its fit to requirements.
• Set up and maintain a SharePoint site as document repository for the system administration group.
• Re-implemented the departmental intranet, including online forms.
• Gained funding for and organised external training for all University of Canterbury business analysts.
• Worked with business groups to capture and document business requirements.
• Developed use cases to convey business requirements to developers.

System Administration and Configuration Coordinator 2004-2005

Key responsibilities

• Provide co-ordination for the system administration and configuration tasks to set up and implement the Jade student management system at University of Canterbury.
• Work with others to develop a quality assurance programme for reviewing the data and processes contained in the Jade SMS.
• Alert the project manager to any technical issues or risks which may affect the project, and maintain the technical issues and risk registers.
• Act as the key point of contact between the technical and business process teams.
• Liaise with Jade staff to manage the project’s test environments
• Configure and maintain system security and auditing.
• Participate in the major end-user and technical testing processes.

Achievements

• Configured core JadeSMS structures.
• Set up and maintained system security, auditing, user accounts, automatic fee generation, enrolment functions and organisational structure in the Jade student management system.
• Elicited, documented and analysed current state and user requirements for fees, enrolments and organisations and people modules. Designed future state.
• Coordinated the day-to-day activities for the system administration and configuration tasks, including system upgrades, management of environments and backups.
• Coordinated migration of development deliverables and configuration items into test and production environments.
• Included working with the Project Manager to develop individual work plans with specific targets, priorities and timelines, then monitor progress against these plans.
• Provided technical system support.
• Coordinated testing activities, including regression testing, integration testing and user acceptance testing.

Project Manager (secondment), SMS selection project 2003-2004

Key responsibilities

• Responsible for managing project to select a new student management system for the university.
• Manage RFP process.
• Prepare business case.
• Manage project schedule and budget.

Achievements

• Elicited, analysed and documented requirements for a new student management system.
• Coordinated writing a request for proposal for the new system.
• Participated in assessing submitted proposals.
• Took the lead role on writing a business case to proceed with the project.
• Managed a diverse selection committee consisting of technical staff, management and academic staff.
• Organised product demonstrations by shortlisted candidates.
• Collected and analysed feedback from demonstration attendees.

Student and Academic Data Manager 2002-2005

Key responsibilities

• Provide a complete range of data management services for the Academic Services Department and the wider university.
• Manage the data produced and controlled by the Academic Services Department and ensure that it is accurate, current and has been properly authorised.
• Prepare reports for clients, including the academic departments, academic staff, students, researchers the Ministry of Education, Tertiary Education Commission.
• Provide expert input to the development of the information processing capabilities of the University.
• Enable the publication of the Calendar, Enrolment Handbook, Web pages and other official University publications to be consistent and based on a single primary source of data.
• Plan and implement changes in data management in response to changing requirements.

Achievements

• Provided accurate data to submit in the Single Data Return so that government funding was secured.
• Worked with TEC to ensure that courses were included in the course register.
• Configured systems with course and fee data so that it was available for enrolment processes and publications.
• Provided policy advice on regulation changes from the Ministry of Education and TEC.
• Analysed all tuition fees to ensure compliance when fees and course cost maxima policy was introduced by the government.
• Analysed the University’s process for setting fees and presented recommendations to improve the efficiency of the process.
• Structured data to allow the university to generate the Calendar from databases.
• Contributed to reference group for creation of course information system for the university website. Provided user training on data requirements.

Business Analyst (secondment), 2001

Key responsibilities

• Responsible for identifying users’ requirements for a comprehensive student administration system, and for preparing statements for the requirements definition.

Achievements

• Conducted interviews with key users to elicit requirements.
• Documented outcomes.
• Discussed requirements with the working and reference groups.
• Validated requirements with users.
• Prepared statements for the requirements specification.

Fees and enrolments consultant 2000-2002

Key responsibilities

• Oversee the day to day operation of the University’s Enrolment and tuition fees processes and supervise of five staff
• Ensure that every student pays the correct tuition fee.
• Reconcile accounts associated with tuition fees.

Achievements

• Successfully proposed changes to enrolment processes to improve efficiency and reduce waste.
• Member of enrolment working party.